Managing conflict is a key to managing a farmers market. Conflict has been a hot topic since COVID restrictions began but is not new. This four part series provides a deeper understanding of conflict and responding to difficult situations. Farmers market case studies are discussed. Sign up for all 4 sessions, or any of the offerings. Each session stands alone and does not require you attend all sessions to benefit. Webinars will not be recorded.
Session 3; April 18, 12-1 PM
Dealing with Difficult Behavior
*Difficult behavior is learned behavior
*Types of difficult behavior
*12 difficult people and management strategies
*E.B.I.T.A. Feedback model to remove resistance
Sponsored by the Illinois Farm Bureau