Managing Conflict-Session 3; Dealing with Difficult Behavior

  • 04/18/2022
  • 12:00 PM - 1:30 PM
  • Zoom link will be sent with registration


Registration is closed

Managing conflict is a key to managing a farmers market. Conflict has been a hot topic since COVID restrictions began but is not new. This four part series provides a deeper understanding of conflict and responding to difficult situations. Farmers market case studies are discussed. Sign up for all 4 sessions, or any of the offerings. Each session stands alone and does not require you attend all sessions to benefit. Webinars will not be recorded.

Session 3; April 18, 12-1 PM 

Dealing with Difficult Behavior

*Difficult behavior is learned behavior

*Types of difficult behavior

*12 difficult people and management strategies

*E.B.I.T.A. Feedback model to remove resistance

Sponsored by the Illinois Farm Bureau

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